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Welcome to our Puckator product news page.  Here you will find important info on products and ranges and anything we need to keep you up to date with.

If you have any questions relating to the information on this page please contact our customer service team at dropshipcustomerservices@puckator.co.uk.


July 2nd 2021 - PRODUCT RECALL

Product

  • CUSH207 Next Gen Game Over LED Cushion

Batch Number

  • Batch 3 or 5
  • EAN Barcode: 5055071748509

Purchase Date

  • Goods were supplied from October 2019 to June 2021

Details

At Puckator customer safety and satisfaction is one of our paramount considerations, and we take great lengths to ensure that the products we supply are fully compliant with all safety regulations.

It has come to our attention that one of our products has a potential risk. The product is a discontinued line and as a precaution, we are going to recall any remaining stock.

The product in question is our CUSH207 Next Gen Game Over LED Cushion and the affected stock was dispatched between October 2019 and June 2021.

The issues that we have been made aware of, relate to several components of the cushion including the batteries, battery compartment, zip, electrical wiring length, lining, and testing of the product.  Any issue raised with a product is investigated thoroughly, therefore, after reviewing the information provided, we are recalling this product.

No other products are affected.

What to do next

If you purchased this item between the dates shown above and have any remaining stock, we would be grateful if you can get in contact with us and we can then arrange for a credit note to be issued for any unsold stock and arrange a collection or advise about safe disposal.

If you have any concerns or questions regarding this recall, please contact our customer service team who will be happy to help.

We regret the inconvenience caused, and we would like to thank you for your co-operation with this product recall.



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