Customer Services, Returns and General Enquiries

Contact our team, Monday to Friday:

Email: Customer Services

Please note that Dropship Customer Service is provided via email and we do not have a telephone number. Please forward all queries to the email above.

Our address is as follows:

Head Office
Lowman Works, East Taphouse
Cornwall PL14 4NQ
England

Order Queries

If you have a problem or a query regarding an order please contact the Customer Services team quoting the order number.  We will then get back to you as soon as possible.

Please note that any requests for replacement items or credits (due to breakages or items omitted from your order), must be made within 3 weeks from the date of dispatch for all UK Mainland orders, 4 weeks from date of dispatch for all none UK Mainland and European orders and 5 weeks from the date of dispatch for all other countries.