Customer Services, Returns and General Enquiries

Contact our team, Monday to Friday

Email: Customer Services

Please note that dropship customer services is done via email, we do not have a telephone number. Please forward all queries to the emails above.

Our address for returns, etc is as follows

Head Office
Lowman Works, East Taphouse
Cornwall PL14 4NQ
England

Paypal Payments

Please use the following email address for any Paypal payments

dropship@puckator.co.uk

Please can you contact us at Customer Services if you need to make additional payments.

Puckator Dropship Online Support

We've created a MS Live account called dropship_support@puckator-dropship.co.uk that you can use with MSN Messenger to get through to our support team to have a chat about site functionality, e.g. feeds, etc. For Customer Service queries, we'd still advise you to contact Customer Services, our online channel is there to help with website queries, so please don't be offended if we ask you to send us an e-mail, it may be something our Customer Services team would be best off answering.

We've created two simple images to give you a clear idea on when online support is available, we'll aim to be online between 9am and 4pm Monday to Friday. So look out for the following image statuses in the right hand column of this site

Returns

If an order is required to be returned to us, please contact our Customer Services team for a returns reference. As a dropshipper, you will be responsible for the postal costs involved in returning an item. Puckator Dropship cannot refund any postage on returned items.